.png)
Membership Agreement.
1. Parties
a) www.differentdesing.com Kazım Özalp Mahallesi Ziaur Rahman Caddesi No:27/2 Çankaya-Ankara, which carries out the activities of the website Different Design- Diff Interior Architecture Furniture Decoration Design Application San.Tic.Ltd.Şti. . (hereinafter referred to as Different Design).
b) www.differentdesing.com internet user who is a member of the website (“Member”)
2. Subject of the Contract
The subject of this Agreement is the website of Different Design. www.differentdesing.com It is the determination of the terms of the member's benefit from.
3. Rights and Obligations of the Parties
3.1. Member, www.differentdesing.com declares and undertakes that the personal and other information provided while subscribing to the website is correct before the law, and that Different Design will indemnify all damages incurred due to the untrueness of this information.
3.2. The member cannot give the password given to him by Different Design to other persons or organizations, the member's right to use the said password belongs to himself. Different Design reserves the right to claim all kinds of compensation and other claims arising from such unauthorized use against all liability that may arise for this reason and against all claims and demands that may be brought against Different Design by third parties or authorized authorities.
3.3. Member www.differentdesing.com accepts and undertakes from the beginning to comply with the provisions of the legal legislation and not to violate them while using the website. Otherwise, all legal and penal obligations to arise will bind the member completely and exclusively.
3.4. Member, www.differentdesing.com cannot use the website in a way that disrupts public order, violates public morality, disturbs and harass others, for an unlawful purpose, infringes on the intellectual and copyright rights of others. In addition, the member cannot engage in activities (spam, viruses, trojan horses, etc.) and transactions that prevent or make it difficult for others to use the services.
3.5. www.differentdesing.com The ideas and thoughts declared, written and used by the members on the website are completely the personal views of the members and bind the opinion holder. These views and thoughts differ from Different Design. It has no affiliation or affiliation with it. Different Design does not have any responsibility for the damages that the member may suffer due to the ideas and opinions expressed by the member, and the damages that the member may suffer due to the ideas and opinions expressed by the third parties.
3.6.Different Design shall not be liable for unauthorized reading of member data and for any damage to member software and data. Member, Different Designer 's n has agreed in advance not to claim compensation from Different Design for any damage it may incur due to the use of the website.
3.7. The member agrees not to access or use other internet users' software and data without permission. Otherwise, the legal and penal responsibilities arising from this will belong to the member completely.
3.8. The member who violates one or more of the articles listed in this membership agreement is personally liable criminally and legally for this violation, and Different Design will keep it free from the legal and penal consequences of these violations. Also; Due to violate this, if it be referred to the events of the law, Different Design 's membership due to non-compliance with the Convention against members reserved the right to demand compensation.
3.9 Different Design always has the right to unilaterally delete the membership of the member and delete the files, documents and information of the customer when necessary. The member accepts this savings in advance. In this case, Different Design has no responsibility.
3.10. Different Design 's website design software and Different Design 'is in the ownership of the copyright for these and / or other intellectual property rights are protected by the relevant laws, they can not be used by unauthorized members, acquisition and can not be changed. Other companies and their products mentioned on this website are trademarks of their owners and are also protected by intellectual property rights.
3.11. Different Design by www.differentdesing.com such as the name and Internet Protocol (IP) address of the Internet service provider used to access the site for the improvement and development of the website and/or within the framework of legal legislation, the date and time the site was accessed, the pages accessed while on the site, and the Internet address of the Web site that provides direct connection to the site. Some information may be collected.
3.12. When different Design member's personal information is requested as a legal obligation or (a) to act in accordance with legal requirements or to comply with legal proceedings notified to Different Design; (b) Different Design and www.differentdesing.com The website may disclose when it believes in good faith that it is necessary to protect and defend the rights and property of the family.
3.13 www.differentdesing.com Measures have been taken to ensure that the website is free of viruses and similar software. In addition, in order to ensure ultimate security, the user must supply his own virus protection system and provide the necessary protection. In this context, the member www.differentdesing.com By entering the website, he is deemed to have accepted that he is responsible for all errors that may occur in his own software and operating systems and their direct or indirect consequences.
3.14 Different Design changing the content of the site at any time, changing or terminating any service provided to users, or www.differentdesing.com reserves the right to delete user information and data registered on the website.
3.15. Different Design may change, update or cancel the terms of the membership agreement at any time, in any form and by any means, without the need for prior notice and/or warning. Any provision changed, updated or repealed will be valid for all members on the date of publication.
3.16. The parties accept and declare that all computer records belonging to Different Design will be taken as the sole and true exclusive evidence in accordance with HUMK article 287 and that the said records constitute an evidence contract.
3.17.Different Design, in accordance with this membership agreement, has the authority to send notification e-mails to its members' registered e-mail addresses and informing SMS's to their mobile phones. will be deemed to have been accepted.
4. Termination of Contract
This agreement will remain in effect until the member cancels his membership or his membership is canceled by Different Design. In the event that the member violates any provision of the membership agreement, Different Design will be able to terminate the agreement unilaterally by canceling the membership of the member.
5. Settlement of Disputes
Ankara Courts and Enforcement Offices are authorized in disputes related to this contract.
6. Enforcement
Membership registration means that the member has read all the articles in the membership agreement and accepted the articles in the membership agreement. This Agreement was concluded at the time of the member's membership and entered into force mutually.
Distance Sales Agreement.
ARTICLE 1- SELLER INFORMATION
Commercial Title : Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti.
Telephone : 0312 979 99 28 – 0541 907 52 57
Order E-Mail :info@differentdesing.com
Information E-Mail : info@differentdesing.com
Address : Kazım Özalp District Ziaur Rahman Street No:27/2 Çankaya-ANKARA
ARTICLE 2- SUBJECT AND SCOPE OF THE AGREEMENT
This Distance Sales Contract (“Contract”) has been drawn up in accordance with the Consumer Protection Law and the Regulation on Distance Contracts. The parties to this Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Law on the Protection of the Consumer and the Regulation on Distance Contracts under this Agreement. The subject of this contract is the Buyer's Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Şti. https://www.differentdesing.com/ In accordance with the provisions of the Law on the Protection of the Consumer and the Regulation on Distance Contracts, regarding the sale and delivery of the goods/services with the qualifications specified in the contract, which the Seller has ordered electronically for the purchase of the products belonging to the Seller. determines the rights and obligations of the parties.
The conclusion of this contract is signed by the parties separately Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti. that they signed with The website will not prevent the execution of the provisions of the membership agreements, and the parties will be responsible for the sale of the product subject to this Agreement, Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti. They accept and declare that they are not a party in any way and that they do not have any responsibility and commitment regarding the fulfillment of the obligations of the parties under the Contract.
ARTICLE 3 – BASIC QUALITIES AND PRICE OF THE CONTRACTUAL GOODS
The type and type of product/products, quantity, brand/model, color and sales price and delivery information including taxes are as follows:
Product information
Payment Method and Plan:
It is the payment method you make with your credit card through the online virtual POS application. Iyzico infrastructure is used on our site.
For information about iyzico, www.iyzico.com
Payment Method
Maturity Difference Taken: Payment Method
Interest rate used in the Maturity Difference account: 0% or the installment amount you choose is the corresponding amount.
Shipments will begin within 12 working days of the order. Shipment can be completed within ten (13) business days.
ARTICLE 4 - DELIVERY AND DELIVERY METHOD OF THE GOODS
The contract has entered into force upon approval by the Buyer and is executed upon delivery of the Goods/Services purchased by the Buyer from the Seller to the Buyer. The goods/services will be delivered to the person(s) at the address specified by the Buyer in the order form and in this contract.
ARTICLE 5 - DELIVERY COSTS AND PERFORMANCE
The delivery costs of the Goods/Services belong to the Buyer. If the Seller has declared on the website that the delivery fee will be covered by him, the delivery costs will be borne by the Seller. Delivery of the goods; It is done in the promised time after the seller's stock is available and the payment is made. The Seller delivers the Goods/Services within 30 (thirty) days from the order of the Goods/Services by the Buyer and reserves the right to extend an additional 10 (ten) days within this period with a written notification. If, for any reason, the Buyer does not pay for the Goods/Services or the payment is canceled in the bank records, the Seller is deemed to be relieved of its obligation to deliver the Goods/Services.
ARTICLE 6 - DECLARATIONS AND COMMITMENTS OF THE BUYER
The Buyer declares that he has read the preliminary information uploaded by the Seller regarding the basic characteristics, sales price, payment method and delivery of the product subject to the contract on the website and has given the necessary confirmation in electronic environment. Buyers, as Consumers, can deliver their requests and complaints through the channels provided by the Seller contact information above.
By confirming this Agreement and the Preliminary Information Form electronically, the Buyer has confirmed that he has obtained the correct and complete information about the address to be given to the consumer by the Seller before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information. It is possible.
Damaged, broken, torn packaging, etc., which will inspect the Contractual Goods/Services before the Buyer receives them. In case of receiving the damaged and defective Goods/Services from the cargo company, the responsibility belongs entirely to him. The Goods/Services received by the buyer from the cargo company officer shall be deemed to be undamaged and intact. The responsibility and damages of the Goods/Services after delivery belong to the Buyer. If the relevant bank or financial institution fails to pay the price of the goods/services to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, not due to the Buyer's fault, after the delivery of the Goods/Services, the Buyer must have been delivered to the Seller. is obliged to return the Goods/Services to the Seller within 3 (three) days, provided that In this case, the delivery costs belong to the Buyer.
ARTICLE 7 - STATEMENTS AND COMMITMENTS OF THE SELLER
The Seller is responsible for delivering the Goods/Services subject to the Contract to the Buyer in accordance with the Consumer Legislation, intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any. If the Seller cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances that prevent the transportation, it is obliged to notify the Buyer as soon as possible. Seller cannot be held responsible for not accepting delivery.
ARTICLE 8 – RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract by refusing the goods or services within 14 (fourteen) days from the date of receipt or the signing of the contract without any legal or penal liability and without giving any reason, and that the Seller has the right to withdraw the goods from the date the withdrawal notification reaches the Seller. Seller undertakes to receive it. Notification of the right of withdrawal and other notifications regarding the contract can be sent through the seller's contact information, which belongs to the seller and is specified above.
In order to exercise the right of withdrawal, it is obligatory to notify the Seller within this period in accordance with the provisions of the legislation.
In case of exercising the right of withdrawal;
a) It is obligatory to return the product delivered to the Buyer or the third party with the above information.
b) The box, packaging, standard accessories, if any, of the products to be returned within 14 (fourteen) days must be delivered complete and undamaged, if any, other products gifted with the product. Within 10 (ten) days following the exercise of the right of withdrawal and the access of the information, the product price is returned to the Buyer as paid. When returning the product to the Seller, the original invoice submitted to the Buyer during the delivery of the product must also be returned. Return shipping cost belongs to the Seller. The return section of the invoice to be returned with the product will be filled in and signed by the Buyer.
ARTICLE 9 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
The right of withdrawal cannot be used in the following cases;
a) Before the expiry of the right of withdrawal, the service contracts in which the performance of the service is started with the approval of the Consumer,
b) Contracts regarding goods whose prices are determined in the stock exchange or other organized markets,
c) Contracts for the delivery of goods that are prepared in line with the consumer's wishes or clearly personal needs, are not suitable for return due to their nature, are in danger of spoiling quickly or are likely to expire,
d) Contracts for audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer,
e) Contracts for the delivery of periodicals such as newspapers and magazines,
f) Contracts for the performance of betting and lottery services,
g) Contracts regarding services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer.
ARTICLE 10 - RESOLUTION OF DISPUTES
If the consumers have problems with the Seller, if the Seller cannot solve the problem, they can submit their applications to the Consumer Problems Arbitration Committee in the place where they purchased the product or where they reside; They will be able to apply to the Consumer Court in the place where they purchased the product or where their residence is located, regarding complaints and objections related to transactions with a product price of more than 1,161.67 TL.
In the third paragraph of Article 5 of the Regulation on Arbitration Committees for Consumer Problems published in the Official Gazette dated 01.08.2003 and numbered 25186, the lower monetary limit for the provincial arbitration committees operating in the provinces with metropolitan status to be responsible and authorized to deal with disputes is 3.032.65 TL. .,
ARTICLE 11 - PRICE OF GOODS/SERVICES
The cash or deferred price of the goods/services, the down payment price is included in the order form, but it is the price included in the invoice sent to the customer together with the sample invoice sent at the end of the order and the product. Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti. Discounts, coupons and other discounts made by the company are reflected in the sales price.
ARTICLE 11 - STATUS OF DEFAULT AND LEGAL CONSEQUENCES
In the event that the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement that the bank has made with him and will be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the Buyer, and in any case, in the event that the Buyer defaults due to its debt, the Buyer is entitled to Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Şti. to pay the loss and damage incurred.
ARTICLE 12 – NOTICES and EVIDENCE AGREEMENT
All kinds of correspondence to be made between the Parties under this Agreement will be made via e-mail, except for the obligatory cases listed in the Law. The Buyer, in case of disputes that may arise from this Agreement, SDifferent Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Şti.'s official books and commercial records, electronic information and computer records kept in its own database, servers, will constitute binding, definitive and exclusive evidence, and that this article is in the nature of an evidential contract within the meaning of Article 193 of the Code of Civil Procedure. it does.
ARTICLE 13 - ENFORCEMENT
This Agreement, which consists of 13 (thirteen) articles, was read by the Parties and concluded by being approved by the Buyer electronically and entered into force immediately.
SELLER: Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti.
Contract Information – FAQ (Frequently Asked Questions)
When was the Law No. 6502 on the Protection of the Consumer entered into force?
The Law on Consumer Protection No. 6502 entered into force on 28.05.2014.
How is the right of withdrawal used for products purchased before 28.05.2014?
For products purchased before 28.05.2014, the Law No. 4077 on the Protection of the Consumer is valid. According to this law, buyers have the right to use their right of withdrawal within 7 days from the date of delivery to return the products without giving a reason and "without paying the shipping fee". The valid period for return requests outside the right of withdrawal period is 30 days.
What are the products for which the right of withdrawal is not valid?
Products that are custom-made at the request of the buyer, modified or added to the product.
Products that are not suitable for return due to their nature (The condition of returning products with sensitive hygienic conditions such as underwear, swimwear, cosmetics is that the product is unopened and untested.)
Audio or video recordings (DVD, CD and Cassette, etc.), printed products (Book, magazine, etc.), software programs and computer consumables opened by the buyer
Products that are in danger of spoiling quickly or that are likely to expire
Products whose prices are determined in the stock exchange or other organized markets (all products in the Bullion, Jewelry Gold and Silver category, etc.)
Products and services such as hotels, domestic/international tours, excursions and flight tickets purchased from the holiday category. Cancellation/return of these products and services is made in line with the seller agency application.
Who bears the return shipping fee during the right of withdrawal process?
Within the scope of the right of withdrawal, the return shipping fee belongs to the sellers for product returns. Even if the buyers return the products for personal reasons, the buyers have the right to return the products without paying the shipping fee.
Privacy Statement.
www.differentdesing.com ("Site") membership company Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti. ('Our Company').
Our contact information is as follows (Address: Kazım Özal Mahallesi Ziaur Rahman Caddesi No:27/2 ÇAnkaya-ANKARA, 0312 979 99 28 – 0541 907 52 57
E-mail: info@differentdesing.com For the establishment of this membership agreement, it is sufficient to enter the desired Member(s) Information and the password you will determine, and press the [Complete Membership] button, etc., by giving the specified approval and/or permissions. We kindly ask you to enter the mandatory information completely and without errors; If you notice an error, correct it. You can correct the deficiencies/errors that you notice after the completion of the membership process in the My Information section, which you can access from the Member Login section, or you can contact info@differentdesing.com.
When your membership process is completed, we will send this Membership Information-Agreement (in form-text) to the e-mail address you specified in the Membership Information. It is also included as a form on our Site. A text such as a "special" contract (in which information is entered as a party) for the member may not be stored separately in our Company's systems.
You can terminate your membership at any time, by verbal or written notification to our Company through the above-mentioned communication channels, without giving any reason and without paying any penalty. Confidentiality, protection, processing-use of member-customer information, commercial electronic communications and other matters in our Company and on our Site, the following Privacy Rules-Policy and Terms of Use apply.
· Necessary measures for the security of the information and transactions given by the members have been taken in the systems and internet infrastructure by our Company or the relevant institution, depending on the nature of the information and transaction. In your use of our site, all credit card transactions and approvals are carried out online between you by the relevant Bank and similar Card Institutions independently of our Company (Information such as credit card "password" is not seen and recorded by our Company).
· Information entered on our site for membership, product/service purchase and information update purposes, as well as confidential information about credit and debit cards, cannot be viewed by other internet users.
· Information belonging to our members may be disclosed to relevant organizations within the framework of our responsibilities stipulated by legal regulations. In addition, the personal information they provide during the membership process and all kinds of non-personal and non-personal information about their purchases from our Site, in accordance with the law, are transferred to our Company Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti. (*), partners-business partners, successors and/or third parties/organizations to be determined by them,
All kinds of product-service promotion, advertisement, promotion, sales, marketing, store card, credit card and membership notifications, applications and transactions can be recorded indefinitely or for a legal/predicted period before your Company and the specified ones, in written/magnetic archives. may be stored, used, updated, shared, transferred and processed in other ways.
· Our Company Different Design- Diff Interior Architecture Furniture Decoration Design Application for promotion, advertisement, promotion, sales and marketing purposes of all kinds of products and services, as well as store card, credit card and membership information, transaction and applications, in accordance with the laws, with our members. Singing. Trade Ltd. Sti. SMS/text message, push notification, auto-dial, phone, email/mail etc. Social, commercial and other electronic communications can be made through methods, and commercial electronic messages can be sent to our Members.
On other sites accessed from our site, their own privacy-security policies and terms of use apply; Our company is not responsible for any disputes, material and moral damages and losses that may occur due to the use of information from websites accessed for advertising, banners, content or any other purpose, as well as the ethical principles, privacy-security principles, service quality, terms of use and other practices of the websites. .
· Members are responsible for the information obtained by the Members from our Site or other sites linked on our Site, the information, promotions and advertisements made electronically to their parties, as well as the decisions they take within the framework of all kinds of suggestions, and all kinds of transactions and practices and results they take accordingly.
· In the event that the members are informed with the specified copies and/or purchase a product/service as a result of the communications, notifications, promotions and advertisements made to the parties, the aforementioned transaction is subject to the consumer contract to be made separately and in accordance with the law. The consumer contract is implemented on its own terms and between the parties. In your purchases from our site, the order pre-information form-distance sales contract conditions that you will see during each transaction will be valid.
· Our members can stop the use-processing of personal data and/or commercial electronic communications to their parties by contacting our Company through the communication channels specified (above-below) at any time and without giving any reason. According to the clear notification of the member on this matter, personal data transactions and/or communications to the party for the channels specified are stopped within the legal maximum period (according to the law, possible-required transactions and communications continue). If the member wishes, information other than those required and/or possible to be kept legally is deleted from the data recording system or anonymized in an anonymous manner. If the member wishes, he can always apply to our Company and get information about the transactions related to the processing of his personal data. Applications and requests regarding these matters will be fulfilled within the legal maximum period or may not be accepted by explaining the legal reason to the party.
· Regarding all kinds of information and content related to our site and their arrangement, revision and partial/full use; According to the agreement of our company, except those belonging to other third parties; All intellectual and industrial rights and property rights belong to our Company.
Our company reserves the right to make any changes it deems necessary in the above issues and in the products, services and opportunities it will offer to its Members; these changes will become effective as soon as they are announced by our Company on the Site or by other appropriate methods; All offers are subject to announced terms.
You can consult our Company for additional information on all these issues.
Our members can report their requests and complaints to our Company by contacting the following communication channels.
Address: Kazım Özal Mahallesi Ziaur Rahman Caddesi No:27/2 Çankaya-ANKARA , 0312 979 99 28 – 0541 907 52 57, info@differentdesing.com We are pleased to meet all kinds of applications with justified requests-complaints of our members. If it is not possible, you can apply to the Provincial and District Arbitration Committees and Consumer Courts in your settlement within the legal monetary limits.
Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Sti.
YOUR PERMISSION FOR COMMERCIAL ELECTRONIC MESSAGES AND OTHER MATTERS
www.differentdesing.com My contact information and other personal information I gave during the membership/shopping processes on your site and all kinds of personal and non-personal information about my purchases from your site, in accordance with the law, are transferred to our Company Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. Ltd. Şti., its partners-business partners, successors and/or third parties/organizations to be determined by them, both for legal requirements, for all kinds of product-service promotion, advertisement, promotion, sales, marketing, store card, credit card and membership transactions, information I allow it to be recorded, stored in written/magnetic archives, used, updated, shared, transferred and processed by other means when deemed necessary, by your Company and for the purposes of its implementation, indefinitely or for a legal/predicted period.
In accordance with the law, your company may contact Different Design- Diff Interior Architecture Furniture Decoration Design Application San. Trade Ltd. I accept and approve the sending of commercial electronic messages and other messages to .
delivery .
About Shipping / Delivery
Shipping / Delivery information
The shipping fee incurred as a result of your orders is reflected in your order at the rate specified in the payment section. The practice of free shipping in certain periods and/or over certain order amounts is entirely at the discretion of www.differentdesing.com. ahsapatolyesi.com does not accept liability for orders placed above the specified amounts or before/after the free shipping practices.
Your orders placed on our site are delivered to your address within the borders of Turkey by contracted cargo companies. However, it may not be taken up to the floor where your house is located, this is at the discretion of the employee of the cargo company. Because of the disagreements that may occur www.differentdesing .com is not responsible for the remaining districts except large settlements, etc. at the waist. There may be shipments of cargo companies to settlements on certain days of the week, ahsapatolyesi.com does not accept responsibility for delays that may occur in such cases. In addition, many cargo companies do not deliver to villages throughout Turkey, and they charge additional fees if they are. In these cases, the additional fees that may occur are the responsibility of the buyer.
If you cannot be found at the address you have specified, your package will be taken back to the nearest branch by the cargo officer, leaving a note where you can find the branch details. You can receive your package from the said branch within 3 days. Cargoes that are not received during this period are sent back to ahsapatolyesi.com. If your cargo cannot reach you, you can confirm your name, surname, address and telephone information by contacting us via Customer Service for your orders sent back to us, and you can request the product to be sent to you again.
In case your cargo goes to a wrong address, the necessary action is taken by us. Your address information that you provide to us during your shopping on www.differentdesing.com is automatically transferred to the courier company without making any changes. Errors that may occur here, sending to the wrong address are not a choice of www.differentdesing.com. If there is a delivery to the wrong address, when you notify us of this situation via e-mail, the issue will be transferred to the cargo company by us and the necessary forwarding process will be made in a short time.
Address and/or recipient name can be changed for your orders that are in cargo. The change in the delivery address and/or the name of the recipient of your orders delivered to the courier is communicated to the courier company by us, and an additional process may be required for delivery in such changes. Your delivery address/recipient name change requests can only be made via the e-mail sent to us via the e-mail address of your membership.
The waybills of the order are sent together with the cargo. The waybill of your order is legally required to be on the outer surface of your package, therefore your waybill is sent with your orders. The invoice is sent to you separately. If you mark in the relevant sections during the order, you can specify your invoice and delivery addresses as different addresses. In addition, in your gift sending, delivery is made to the buyer with the delivery note and the invoice is also sent to the specified address.
If there is any deformation or defect in the package during the delivery of your cargo package to you, check the physical condition of your product in the box by opening your cargo package in front of the cargo officer before signing the cargo delivery form. If your product in the box is damaged in some way, do not take delivery of the product and return it to the cargo officer and have a cargo damage report prepared. In this way, the products returned to us are exchanged and sent again. If it is not possible to send your product at the moment, your fee will be refunded to you. Likewise, during the delivery of your cargo package to you, in the control you will make before signing the cargo delivery report, when the delivery of a product that does not belong to you and that you do not request, do not take the cargo and return it to the cargo officer. If you inform us about the subject, the necessary checks will be made and the correct product will be sent after the returned product reaches us.
If your order does not reach you, you can check the accuracy of the information you have given during your order and track the location of your order on our website. If your order is sent to a different address despite all the correct information provided, please call us and let us know. Your order can be delivered to you by negotiating with the cargo company.